A conversation with a business partner triggered me to go refresh on an article I had read in the Harvard Business Review, title “Jobs to be Done“.

Back to that conversation. In anticipation of Covid-19 requiring people to stay at home, they had upgraded their office servers (more disk capacity) and hardened security. It was a rush job and so far everything was working. Quite unprompted, they said, the “Job to be Done” upon return to work is to put everything in the cloud.

They could have moved everything into the cloud at anytime and it took an external event to put that on the Jobs to Done list. It makes you think what else will be put on the Jobs to be Done list upon a return to work?

Interested to know more? Then click here to read the Harvard Business Review article.